graph TD %% Initial Contact Start[Caregiver Contact] --> Type{Type of Report?} %% Late Arrival Branch Type -->|Late Arrival| Late[Expected Delay Time] Late --> DelayLength{How Long?} DelayLength -->|<30 mins| Minor[Minor Delay Protocol] DelayLength -->|30-60 mins| Medium[Medium Delay Protocol] DelayLength -->|>60 mins| Major[Major Delay Protocol] Minor --> NotifyClient1[Notify Client/Family] Medium --> AssessCoverage1{Assess Need for Coverage} Major --> UrgentCoverage[Initiate Coverage Protocol] NotifyClient1 --> MonitorArrival[Monitor Arrival Time] AssessCoverage1 -->|Coverage Needed| FindTemp1[Find Temporary Coverage] AssessCoverage1 -->|Can Wait| NotifyClient1 FindTemp1 --> SplitShift1[Consider Split Shift] MonitorArrival --> Arrived{Arrived as Updated?} %% Call-Off Branch Type -->|Call-Off| Timing{When Reported?} Timing -->|>4 hours| Standard[Standard Protocol] Timing -->|<4 hours| Urgent[Urgent Protocol] %% Standard Protocol Branch Standard --> CheckReason[Document Reason] CheckReason --> ValidReason{Valid Reason?} ValidReason -->|Yes| AssessClient1[Assess Client Needs] ValidReason -->|No| DocumentPattern[Document for Pattern] AssessClient1 --> Priority{Client Priority?} Priority -->|High Risk| Immediate[Immediate Action Required] Priority -->|Medium Risk| Scheduled[Scheduled Action Required] Priority -->|Low Risk| Flexible[Flexible Response] %% Coverage Options Immediate --> CoverageOptions1[Coverage Options] Scheduled --> CoverageOptions1 Flexible --> CoverageOptions1 CoverageOptions1 --> InternalStaff[Check Internal Staff] CoverageOptions1 --> PartTime[Contact Part-Time Staff] CoverageOptions1 --> OnCall[Alert On-Call Team] InternalStaff --> CheckAvailability{Staff Available?} PartTime --> CheckAvailability OnCall --> CheckAvailability CheckAvailability -->|Yes| ConfirmCoverage[Confirm Coverage] CheckAvailability -->|No| Escalate[Escalate to Management] %% Urgent Protocol Branch Urgent --> PriorityCheck{Check Client Priority} PriorityCheck -->|Critical| Emergency[Emergency Protocol] PriorityCheck -->|Non-Critical| UrgentOptions[Urgent Coverage Options] Emergency --> MultiTeam[Activate Multiple Teams] Emergency --> AgencyPartners[Contact Agency Partners] Emergency --> SupervisorVisit[Consider Supervisor Visit] UrgentOptions --> SplitShift2[Consider Split Shift] UrgentOptions --> ExtendPrior[Extend Prior Shift] UrgentOptions --> NextShift[Early Next Shift] %% Resolution Paths ConfirmCoverage --> UpdateSystem[Update Schedule System] Escalate --> ContingencyPlan[Implement Contingency] MultiTeam --> Resolution[Document Resolution] AgencyPartners --> Resolution SupervisorVisit --> Resolution SplitShift2 --> Resolution ExtendPrior --> Resolution NextShift --> Resolution %% Follow-up Resolution --> Analysis[Analyze Impact] UpdateSystem --> Analysis Analysis --> Review{Review Needed?} Review -->|Yes| Performance[Schedule Performance Review] Review -->|No| Future[Document for Future Reference] Performance --> UpdateFile[Update Personnel File] Future --> UpdateFile %% Quality Measures UpdateFile --> QualityCheck[Quality Assurance Review] QualityCheck --> Billable[Verify Billable Hours] Billable --> ClientSatis[Check Client Satisfaction] %% Prevention ClientSatis --> Prevention[Preventive Measures] Prevention --> Training[Additional Training] Prevention --> Scheduling[Adjust Scheduling] Prevention --> Backup[Update Backup Plans] Training --> End[Process Complete] Scheduling --> End Backup --> End